1. Do any of your CD's work on a Mac?
At this time, we do not offer any CD products that run on Mac products (Although the recorded webinar CDs can be viewed on macs, only without the use of the auto-run menu). However, all of our websites work well on Macs.
2. Do you offer products for use on my company's intranet?
Many of our products are available with a network license. Please contact our Customer Service department if you have further questions or to obtain a price quote.
3. How do I locate my account number?
Your customer account number can be found either on the invoice or above your name on the mailing label.
4. How can I tell what version my CD is?
The name of product, product number, and version date are printed on the top surface of the CD. Our subscription products are updated regularly. Please make sure you are using the current release of the software. With the exception of the on-line subscriptions, any CD that you receive will need to be installed to view/access the program.
5. What do I do if I get an error message?
Please send an email to our Tech Support department listing as much detail as you can about the error. Please include any error message as well as a description of what you were doing when the error occurred. If you can, please include a screenshot of the error message.
6. Can I make copies of the CD?
No. But, customers who have paid for their subscription can make copies of forms, checklists, or handouts for use within their own company. Copyright info can be found in the front of the manuals (Quick Guides) and usually is included in the User's Agreement (during installation). If you want to make copies of any other information, please contact our Customer Service Department.