Internet Explorer 6
First click the 'Tools' menu and go to 'Internet Options' at the bottom.
A screen like this will pop up:
Click the Delete Cookies and Delete Files buttons.
Each one will ask you if you are sure. Please click Yes. The Delete Files button will ask about Deleting Offline Files.
You do not need to delete those, so leave the check box blank.
Once you have deleted your temporary internet files, please close all Internet Explorer windows and then reopen.
If you still have an error, please email email@example.com with the error ID and your login name.